FAQ

Kassa partners with the insurance housing industry, providing best in class service and exceptional value to your policyholder, while delivering on their temporary housing needs. From everyday displacements to catastrophes, we deliver solutions that meet your client’s needs, and are within their ALE limit.

Yes! We specialize in non-hotel housing options and have relationships with furnished housing providers and private homeowners across North America to quickly and easily find your policyholder a temporary home.

In the rare instance that a furnished option is not readily available, we will work with local service providers to rent furniture and housewares, and manage utility turn-ons and shut-offs.

Kassa delivers exceptional value, providing the right option in the right place, and at the right price, while making the best use of your client’s ALE budget. We help you save money without having to sacrifice quality or customer satisfaction.

Our Kassa Insurance Housing portal provides:

• Speedy insurance housing fulfillment requests
• Access to policyholder reservation details
• Billing details with invoice transparency

As a leading provider of insurance housing solutions in North America, we help both large and small insurers provide exceptional, compassionate and immediate assistance to their policyholders, which means greater policyholder value and higher customer satisfaction scores for your company.

Kassa is available 24/7 to assist with your temporary housing needs. We provide 3 fast and easy ways to service your needs immediately:

Yes! Pet-friendly housing options are available upon request (subject to availability).

Security deposits are governed by the Residential Tenancy Act (provide link)

Kassa Living has developed a detailed and transparent system of completing an inventory and condition inspection report at the start of your tenancy complete with photos.

Clients will have the opportunity to document any issues or deficiencies at the start of the tenancy and complete an efficient check out process, ensuring both landlord and tenant agree on the condition of the premises and its furnishings.

Deposits do not exceed 50% of 1st month’s rent or 1 month’s rent if pets will be living in the unit, in accordance with the BC Residential Tenancy Act. Deposits are returned within 15 days, unless an issue is noticed at checkout and documented.

Where issues are identified and documented, clients will have the opportunity to respond or contest them, and Kassa will endeavor to assist, where possible, however final verdict on issues will belong to the Kassa Living team.

Clients have all rights granted and protected by the BC Residential Tenancy Branch. Our team is committed to assist and facilitate wherever possible and answer any questions throughout this process.

Kassa maintains relationships with the professional management companies and individual owners of all the housing providers we work with.

In the rare instance that a maintenance issue arises with your home, all you (or your policyholder) need to do is let Kassa know, and we will work directly and expediently with the property manager or owner to get the matter resolved quickly and with minimal inconvenience.